FAQ

Can I have a custom board made of any landmass that I would like?

Certainly, we are happy to do most landmasses. We have a listing that can be purchased for custom work here. We have had great success creating our customers’ custom landmass requests.

What about returns and refunds?

We hope you love your American Heirloom product.  As you may already know most of our work is made to order and custom to your specifications.  It is for this reason that we do not offer refunds f...

Can I include a gift card with my order?

Absolutely! Please add your note in the gift note section at checkout. We ask that you limit your message to 150 words.  These gift notes will be included on our packing slips.

Do you ship internationally?

We do ship overseas and our shipping rate is calculated based on item size and weight. You can review overseas shipping options while checking out.

Do you do wholesale orders?

We are wholesaling to a select range of stores across the country and abroad. Please take a moment to fill out our wholesale form here.  We would be thrilled to have your shop in our retail family.

I am missing my plastic feet, help?

The plastic bumpers on your board are not permanent. If they do fall off you can add a bit of glue and attach them again. You can also order rubber bumpers here.

Does my order come with pricing or a printed invoices?

All orders are confirmed with an email invoice.  We send packing slips, with gift notes and order information included.

Do you collaborate or do custom productions?

We have a background in design, architecture, furniture making, manufacturing and digital fabrication and always are up for a challenge if time permits! If you are interested in collaborating wit...

Is my information secure?

Any information we collect from you is for the sole purpose of processing your order. It will not be sold, exchanged, or otherwise disclosed to anyone. To access, update, or change your personal in...

What if I forgot to add the location of my city or town on my order for the cutting board?

You may send us an email at info@aheirloom.mom with your city or town location up to 2 days after your day of purchase. If you don’t indicate where you want your heart, star or house icon, the defa...