FAQ

Can I have an extra heart, star or house icon on another town?

Absolutely! An extra Icon can be added here, Each additional icon is $5 a piece.

Items usually ship 12 business days from receipt. When placing an order, please use an email address you check frequently so that we can contact you if we have questions about your order. We try to...

How do you ship?

We ship by USPS Priority mail for single orders and UPS Ground for orders over two items, we plan on offering more carriers in the future -- we charge a flat rate per order which includes our shipp...

Can I have my order rushed?

Unfortunately, due to demand and the process for production we do not offer an expedited service at the moment. We hope to offer this in the future.

How can I track my order?

We email tracking information when your shipping label is processed. Please note that the tracking number does not update or show up immediately on the USPS website.

What if my package gets lost or arrives damaged?

We are NOT responsible for items lost or damaged during delivery. We will decide about replacements on a case by case basis.

How do I send you a question about my order?

Please email us as at info@aheirloom.mom. We respond to emails Monday-Friday, excluding holidays. If you email us over the weekend, we will respond to you the following Monday.

Do you gift wrap?

Sadly, we cannot offer gift wrapping at this time, but we do offer a lovely logo boxes, designed for shipping. If you would like a look at this beautiful box, take a look at any of our cutting boar...

Why am I taken to a third party site for payment of my order?

We value our customer’s security. Rather than host credit card processing or sensitive data transmission through our own site, we’ve decided to partner with PayPal, Google, and Authorize.net to pro...

Do you do corporate gifts?

Yes, our products make wonderful corporate gifts and we love doing large quantities. Please email us at amy@aheirloom.mom for more information about corporate gift options. Please be in touch for p...