FAQ
What about returns and refunds?
We hope you love your American Heirloom product. As you may already know most of our work is made to order and custom to your specifications. It is for this reason that we do not offer refunds f...
Read moreCan I include a gift card with my order?
Absolutely! Please add your note in the gift note section at checkout. We ask that you limit your message to 150 words. These gift notes will be included on our packing slips.
Read moreWe do ship overseas and our shipping rate is calculated based on item size and weight. You can review overseas shipping options while checking out.
Read moreItems usually ship 12 business days from receipt. When placing an order, please use an email address you check frequently so that we can contact you if we have questions about your order. We try to...
Read moreWe ship by USPS Priority mail for single orders and UPS Ground for orders over two items, we plan on offering more carriers in the future -- we charge a flat rate per order which includes our shipp...
Read moreUnfortunately, due to demand and the process for production we do not offer an expedited service at the moment. We hope to offer this in the future.
Read moreWe email tracking information when your shipping label is processed. Please note that the tracking number does not update or show up immediately on the USPS website.
Read moreWhat if my package gets lost or arrives damaged?
We are NOT responsible for items lost or damaged during delivery. We will decide about replacements on a case by case basis.
Read moreHow do I send you a question about my order?
Please email us as at info@aheirloom.mom. We respond to emails Monday-Friday, excluding holidays. If you email us over the weekend, we will respond to you the following Monday.
Read moreSadly, we cannot offer gift wrapping at this time, but we do offer a lovely logo boxes, designed for shipping. If you would like a look at this beautiful box, take a look at any of our cutting boar...
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